FAQ

  • Our goal is to make the ordering process as easy as possible. Just fill out our quote request form. Please be as detailed as possible with your quantities, and number of colors used in your designs, as these affect pricing. We will review your information and get back to you usually within 2-3 business days to review an estimate with you. After the estimate is approved, the next step is to create your proofs. Once you approve the proof, we collect full payment on your order total and it moves into the queue for printing.

  • We are happy to offer in-house design services in an effort to create your dream design. Design services do follow an industry standard fee ranging from $15.00-$60.00/hour depending on the level of detail needed in the design.

  • Our goal is to make sure we don’t start printing until we are sure that we are all on the same page. Once we receive your art and product description, we start making a digital proof of your design. Once you have approved the design we will begin production.

    It is the responsibility of the customer to approve the proof/estimate and check for the accuracy of: sizing, quantity, apparel style/type, spelling, ink color(s), logo placement, and final design of the artwork.

    ***Please see terms of service for full details on the approval process and conditions for digital proofs***

  • Our minimum order for custom garments is 12 pieces per design. We can facilitate smaller orders but there are restrictions.

  • Sometimes certain apparel/materials can become out-of-stock during the quote process.

    We will let you know if a product is no longer available and offer a comparable substitution, although additional charges may apply.

  • Our standard turnaround time for custom designs is 10-15 working days. We do have rush service available under certain conditions and at an additional cost. Please contact us for further information.

  • We accept checks, credit/debit cards and purchase orders. We require payment in full (with finalized quote) when you place your order.

    We offer net terms on a case to case basis on approved accounts.

    ***Please see terms of service for full payment policies.***

  • We hope that you are so satisfied with your order that you’ll come back for more! To re-order a previous job or design, just drop us an email and let us know what needs to be re-printed. We will get back to you on any price changes that affects your order.

  • We are happy to provide printing services on customer supplied goods.

    Pricing and further information is available upon request.

    ***Please see terms of service for full details on customer-supplied goods***