Payment:

Oviedo Print Company, LLC accepts cash, checks, credit/debit cards, and bank transfers. Checks are strongly encouraged for orders over $1,000.00. If you choose to pay by check, you will incur a $100 fee if the check is returned. Payment is due following estimate and proof approval and prior to garment ordering, unless other terms have been agreed upon.

All orders that do not require a deposit must be paid with Due on Delivery/Due on Receipt terms unless otherwise stated. 

As of January 2025, all orders are subject to a 3.5% credit card processing fee. 

Net Terms:

Net terms are allowed on a case to case basis and are usually provided only to educational, university, or government agencies. 

For customers on net terms, if payment is not made within the allotted time, an additional financing charge will apply. Invoices not paid within 30 days of project completion will be subject to an 8% charge and 15% after 60 days. Projects unpaid after 90 days are subject to legal action.

Turnaround:

Typical turnaround time is 10-15 business days after you have approved the estimate and proof and submitted payment. If you choose to pay by check, the turnaround time begins when the check is processed. Some finishing and fulfillment services will add additional time to our standard turnaround, as well as larger orders. The standard turnaround does not include ship time for finished goods or holidays. If you do not request a firm deadline until after you’ve paid for your order, we may not be able to accommodate your request or your order may incur a rush fee. Weather delays, vendor shipping delays, etc. may also add additional time and are not factored into the standard turnaround. Our turnaround is subject to change during our busy seasons and could be as long as one month out. We will give you an accurate turnaround once you submit an order and we will keep you updated if any delays occur.

Rush Fee:

If a firm deadline is required, please let us know prior to estimate/proof approval and payment so we can schedule appropriately. Rush fees apply to orders outside of our standard turnaround and are based on order volume and requested deadline. This fee will be included on your estimate. Failure to inform us of a firm deadline prior to order confirmation and payment may result in additional fees and the inability to meet your deadline. Due to possible spoilage and/or manufacturer defects, exact quantities are not guaranteed on rush orders.

Garment Selection:

Whether or not the customer likes the garment they choose is the sole responsibility of the customer. Our hope is that our customers do the appropriate research on garments before placing an order. We are here to help you during this process. If you’re worried about color/fit/material, we highly suggest ordering samples of blank garments before placing your order. We will invoice you for the cost of the blank garment prior to providing these samples. While we do guarantee our print quality, we cannot guarantee you’ll be happy with your choice of garment unless you’ve ordered samples or researched the garment.

Inventory:

Oviedo Print Company, LLC is not responsible for items that are out of stock or discontinued. We do our best not to quote you for items that are out of stock. If we run into inventory issues after you’ve finalized your order and submitted payment, we can provide you with a list of comparable garments, put your order on hold until the item is restocked, or remove the item from your invoice completely. If you choose to wait for the item to be restocked, we cannot guarantee the initial turnaround time regardless of the vendors estimated restock date.

Manufacturer Defects:

Oviedo Print Company, LLC is not responsible for mistakes or defects caused by the manufacturer or distributor. This includes but is not limited to: mislabeled sizes, differing dye lots, garment defects, stitching errors, holes, ripped seams, etc. Manufacturer defects fall under our allowed spoilage rate for most orders. If you require exact quantities, we recommend ordering at least one additional of each size.

Customer Supplied Garments:

For customers who choose to supply their own garments, we require a detailed list of the garments including style number, material content, color(s), and quantities of each size. We may be unable to print on certain garments based on material content or construction, so it’s important we have this information as soon as possible. When printing on customer supplied goods, we require a 5% spoilage allowance or a minimum of 1 item per design per garment color, with no penalty to us. We recommend providing additional garments in each size, style, and/or color in the event of spoilage. Exact quantities are not guaranteed unless additional garments are provided. We require estimate/proof approval and payment prior to dropping off or shipping us any customer supplied garments. Oviedo Print Company, LLC is not responsible for missing garments if your order is dropped off prior to approvals and payment.

Order Changes:

Any changes requested after payment has been submitted is subject to a fee, unless these changes are due to inventory issues. Any changes to your order following payment will likely delay your order even if you paid a rush fee and/or requested a firm deadline. It is imperative you do not place an order until you have finalized the details. Once payment is submitted and the project is scheduled, we start working on different aspects of the job right away and changes become costly and time consuming. If changes require us to return items that were already ordered, the customer is responsible for all shipping and restocking fees charged by the vendor.

Order Cancellation:

In the event you need to cancel your order, refunds will be based on the status of the order and may be subject to penalties, screen fees, and/or shipping and restocking charges. If the order has already been completed or the garments have been altered in any way from their original form, we are unable to provide a refund of any kind. If you are issued a refund, please allow 5-7 days for your refund to be processed.

Art Guidelines:

All art must be submitted in vector format, preferably at 300dpi resolution or higher and sized to your desired print size and text must be converted to outlines or artwork expanded. Other acceptable formats are EPS, PSD, AI, and PDF. Printing can only be as good as the artwork provided. Oviedo Print Company, LLC is not responsible for low quality art files, misspelling, errors, or issues in the art files the customer provides. We do our best to catch errors, but it is not a guarantee. If it is in the art file you provided and the digital proof is approved, that is what we print. By submitting artwork to us, you authorize that it is not copyrighted by any third party. In the event that you have not checked if the artwork is copyrighted, you agree to pay in full for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the submitted artwork provided and approved by you.

Digital Proof Approval:

Prior to garment ordering and production, we require customer approval of digital proofs (verbal, written, or through email). Your order will not be scheduled and turnaround does not start until proofs have been approved and payment has been submitted. The proof must be thoroughly checked by the customer for spelling, colors, placement, and size specifications of the design. It is imperative to look over every detail of the proof, as this is the production's guide for printing your order. The digital proof you approve is what we print. Oviedo Print Company, LLC is not responsible for misspelled words, incorrect color usage, or overlooked errors as it is the sole responsibility of the customer to review and approve the final proof. Oviedo Print Company, LLC is not responsible for corrections requested after the proof has already been approved. Any modifications requested after approval will result in production delays and could incur additional fees. Digital proofs may vary slightly from the physical product.

Print Placement:

We load your garments on the press according to the approved digital proof and we do our best to get the exact same placement of your design on every garment. Since there is still a human element involved with screen printing and garment construction, we are not liable for print placement with less than a ¼” variance. We will not offer refunds or reprints on designs with a ¼” variance in the design placement. As garments go up in size, it’s industry standard to drop the design ¼” per size. Unless you specify an exact placement, we will use our best judgment.

Non Standard Print Placement:

Due to the inconsistencies with non-standard print locations, Oviedo Print Company, LLC does not print over hems, seams, or zippers. Pocket prints are on a case by case basis. Although hoodies are a standard garment, due to the additional labor that goes into printing fleece, we charge a $1.00 fee per fleece garment per print location.

Screens:

We use the same set of screens per design ordered; meaning, the graphic will print the exact same size on all garments no matter the size of the garment we are printing on. If you would like to have different screen sizes made for different garment sizes, please let us know at the beginning of the order process. If you do request a different size design for different size garments, there is a $25.00 fee per additional screen (each color in the design requires a different screen). 

Color Matching:

All colors in a design will be matched to the closest ink color we have in stock.We recommend providing a physical sample for guaranteed accuracy if you’re wanting to match prints you’ve had done in the past. Pantone color matching is available for an additional $30.00-$100.00 fee per color for plastisol ink. Keep in mind, plastisol inks work best on 100% cotton garments. Due to the inconsistent nature of these printing methods, Oviedo Print Company, LLC is not responsible for minor inconsistencies found in the print color and will not issue refunds or reprints. It’s difficult to match exact Pantone colors when using plastisol ink, but we try our best to get as close as possible. If you prefer this method of printing, understand there may be a small percentage of minor variance. Plastisol and water-based printing methods or garments with synthetic fiber content may yield variations in the final print as these factors sometimes alter the ink color after printing and curing. If you have any concerns regarding inconsistencies, we would be happy to explore options to ensure you get the end results you’re looking for.

Press Proofs:

Please provide a phone number that’s able to receive photos. When your project is set up on press we will send you press proofs for final approval. We require a response within 10 minutes of us sending the message. After 10 minutes we reserve the right to run the order without approval or charge an additional fee to set it up again at a later date.

Packaging:

All items will be folded and boxed in stacks of 4, 6, 8, or 12 depending on the garment type. Please see the price list for finishings such as individual folding, bagging, tagging, etc. Let us know if your order requires specific folding, boxing, or finishings before we print and box your order. Additional charges may apply if your request is submitted after your order has already been completed and boxed.

Shipping:

We can ship your completed order via UPS and freight. Please let us know as soon as possible if your order requires shipping upon completion so we can factor this into your estimate. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee exact delivery dates. Oviedo Print Company, LLC is not responsible for shipping delays caused by weather or the shipping company.

Split Shipping:

We can split your order and ship to multiple locations for an applicable fee. Please let us know if your order requires split shipping before we print and box your order. 

Quality Assurance:

We do our best to check every garment before it is boxed, but there are times when things are missed. It is your responsibility as the customer to double check quantities and quality as soon as you receive your order. If you find that something is incorrect, please notify us within 72 hours of receiving your order. Once notified, we will do our best to take care of the issue in a timely manner. In the event we reprint your order, you are required to return the misprints/spoilage. Oviedo Print Company, LLC is not responsible for errors with your order if notified after 72 hours. Oviedo Print Company, LLC is also not responsible for any lost income, customers, and/or contracts if defective garments are sent out to your end customer. While our team does check the quality of each garment, the final quality check is the customer’s responsibility.

Misprint Allowance:

We do our best to minimize misprints and spoilage, but since we’re only human, it does happen from time to time. We hold ourselves to a 2% spoilage allowance per design. Oviedo Print Company, LLC reserves the right to decline credits, refunds, and reprints under the spoilage allowance. In the event that Oviedo Print Company, LLC makes an error in printing your shirts over the allowed spoilage, we will either provide a credit, refund, or reprint the misprinted garments for you. This includes errors such as printed the wrong art, printed the wrong location, printed the wrong garments, screen came out of registration, bad dye lot, etc. Since misprints can happen, we encourage you to order extra garments if you need exact quantities. Due to the nature of the screen printing process, we are unable to set up screens just to print a single shirt.

Returns & Refunds:

Oviedo Print Company, LLC does not accept returns of printed garments if the estimate and proof have been approved and we’ve printed your order exactly as specified. If you choose to cancel your order, refunds will be based on the status of the order and may be subject to penalties, screen fees, and/or shipping and restocking fees. If the order has already been completed or the garments have been altered in any way from their original form, we are unable to provide a refund of any kind. If your full order has been misprinted, we will provide a credit, refund, or reprint your order upon request after you return the misprints.

Customer Relations:

We prioritize high-quality printing and good relationships with our customers. We reserve the right to refuse an order for any reason to ensure we can continue providing quality prints and service.

Customer Satisfaction:

We do our best to ensure accuracy with every order and make sure your prints not only exceed expectations but our customer service is a positive and welcoming experience. If you have any questions or concerns regarding print quality or order accuracy, we ask that you reach out to us within 72 hours of receiving your order. We will do everything within reason to ensure your project meets your expectations. 

Changes and Termination

We may change the website and these Terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these Terms. Your continued use of the website constitutes your acceptance of any changes to these Terms and any changes will supersede all previous versions of the Terms. Furthermore, we may terminate this agreement with you under these Terms at any time by notifying you in writing (including by email) or without any warning.

**The above terms and conditions apply to both screen printing, laser engraving, embroidery services, and all other services provided by Oviedo Print Company.**